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Declan Fannning
March 19, 2018Comments count 0

Customer satisfaction.

Many businesses are now facing the power of social media when disgruntled customers decide to use the medium to damage the brand. This trend is not necessarily vindictive but can…

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Declan Fannning
March 18, 2018Comments count 0

The Best and the Fairest.


The law is about principles and procedures. In practice, it is guided by both. In the courts, the principles of justice and fairness are upheld through procedural fairness or due…

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Declan Fannning
March 5, 2018Comments count 0

Payroll and employees

The Fair Work Ombudsman is sending a strong message to the business community right now…. The underpayment of employees will not be tolerated. Most recently, there was a Federal Court…

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Declan Fannning
February 19, 2018Comments count 0

Proper Policies and Procedures.

Two cases in the month of January 2018 highlight the need for properly articulated Policies and Procedures.   While there are many examples of cases in this regard, these two…

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Declan Fannning
February 8, 2018Comments count 0

Chat integration into Procedure Rock.

Hi readers. The team have integrated a chat function into Procedure Rock, allowing users to login as guests or members and share files and ideas. This function will be built…

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Declan Fannning
January 28, 2018Comments count 0

Developing Corporate Culture.

PHILOSOPHY   Previously we have discussed the sports / business analogy. In most team sports, the philosophy driving the teams is the same.   1.Compete. 2.First at the ball. 3.Strive…

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Declan Fannning
January 22, 2018January 22, 2018Comments count 0

Procedure Rock brings back free one month trial for a limited time!

Once a year we produce a one month trial feature for new members to engage with us. Also it allows for us to test some of the very enhanced features…

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Declan Fannning
January 22, 2018Comments count 0

Corporate Culture.

  The analogue of sports coaching and its adaptation to company culture is not a new analogy, but very effective. Why?   The team culture of successful sporting clubs continually offers…

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Declan Fannning
January 15, 2018Comments count 0

Privacy Laws 2018.

Large businesses get ready for the new laws in February 2018. Use cloud based services to segregate and secure your office and online security. The cloud is a great way…

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Declan Fannning
January 10, 2018Comments count 0

Grenfell audit operations.

It is staggering to learn the auditor assisting the government inquiry into the disaster at Grenfell had multiple potential conflicts of interest across the board. Appointment of auditors in any…

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