Customer satisfaction.
Many businesses are now facing the power of social media when disgruntled customers decide to use the medium to damage the brand. This trend is not necessarily vindictive but can…
Category: Category
The Best and the Fairest.
The law is about principles and procedures. In practice, it is guided by both. In the courts, the principles of justice and fairness are upheld through procedural fairness or due…
Payroll and employees
The Fair Work Ombudsman is sending a strong message to the business community right now…. The underpayment of employees will not be tolerated. Most recently, there was a Federal Court…
Proper Policies and Procedures.
Two cases in the month of January 2018 highlight the need for properly articulated Policies and Procedures. While there are many examples of cases in this regard, these two…
Chat integration into Procedure Rock.
Hi readers. The team have integrated a chat function into Procedure Rock, allowing users to login as guests or members and share files and ideas. This function will be built…
Developing Corporate Culture.
PHILOSOPHY Previously we have discussed the sports / business analogy. In most team sports, the philosophy driving the teams is the same. 1.Compete. 2.First at the ball. 3.Strive…
Procedure Rock brings back free one month trial for a limited time!
Once a year we produce a one month trial feature for new members to engage with us. Also it allows for us to test some of the very enhanced features…
Corporate Culture.
The analogue of sports coaching and its adaptation to company culture is not a new analogy, but very effective. Why? The team culture of successful sporting clubs continually offers…
Privacy Laws 2018.
Large businesses get ready for the new laws in February 2018. Use cloud based services to segregate and secure your office and online security. The cloud is a great way…
Grenfell audit operations.
It is staggering to learn the auditor assisting the government inquiry into the disaster at Grenfell had multiple potential conflicts of interest across the board. Appointment of auditors in any…