In yet another recent example in the Fair Work Commission (Wederay v Airline Cleaning Services, FWC 4603) the lack of due process exposed the Company concerned to costs and liability.
Senior management dealing with this issue could have been focused on the blame game and not the servicing of aircraft.
It is phenomenal that such a lack of process could occur. In an industry which requires compliance with rules and regulations and is naturally security conscious, a systemised approach is beneficial for not only the company, but all stakeholders.
Procedure Rock is the solution to any lack of discipline. Each employee including management can be aware of the processes to follow, with the “step” function gauging and eliminating errors through its criteria matching and acknowledgement feature.
Get on board with Procedure Rock today and give your SOP’s a boost!